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Register for Training online!

Service Excellence

Meeting Date(s):Monday, November 30, 2009
Time:1:00-4:00pm
Instructor:Chris Priller
Audience:New Employees/anyone Wanting To Review The Class
Contact Hours:0
Credit Type:

In this program, you will gain an understanding of the value that the College of Lake County has placed on service excellence and recognize your respective role in meeting service excellence goals. You will learn how the delivery of service excellence to CLC customers is based on five factors that research has proven that customers use to evaluate service quality. To promote that knowledge, strategies for developing effective messages based on customer needs and behaviors are applied. Program Objectives:
  • Increase your clarity regarding the importance of internal and external customer satisfaction.
  • Acquire a clear understanding of CLC’s customers – who they are as well as their particular interests and needs.
  • Learn and apply the 5 factors that customers use to evaluate service quality.
  • Gain enhanced skills in listening, supporting, and responding to customers.
  • Practice developing effective messages that promote customer satisfaction and service excellence.
  • Build a specific action plan to meet your service excellence goals.